Guest Blogger – Ivor Smith, Duty Free on Arrival.com

Scan, board, buy and fly with Duty Free QR codes

SeaMountain is delighted to have a guest blogger today, Ivor Smith from Duty Free on Arrival.com with an update of what is happening in the highly competitive world of duty free:

Airline passengers will soon be able print their boarding pass, scan, check-in, board and also buy duty free goods, when QR codes start appearing on their custom delivered boarding passes.

QR scanning apps are now widely available for mobile devices as they facilitate the ease of transfer from the printed word to a web page which can provide comprehensive product information. They are a huge success in the Far East, especially Japan and South Korea and now leading retailers, like Tesco in the UK, are using them to enhance promotional offers.

Simply, consumers see the QR code on a poster, news or journal page and scan the code to gain more knowledge directly on the web.

Securidox believe that the inclusion of a QR code on their securely delivered airline boarding passes will not only enable the passengers’ smooth transit through their airport, but also it will take them immediately to the airline’s onboard sales portal.

When asked about the test, Mark Scott MD of Securidox said, “ID is essential, but a boarding pass is the one piece of paper that every passenger must have to travel. We can add web page specific QR codes to each of our boarding passes, so that the mobile traveller can then scan for pre-flight offers. We are exploring and developing this idea with Ivor Smith of dutyfreeonarrival.com who has secured QR codes and duty free web page data for every world airline.”

Ivor Smith Founder of dutyfreeonarrival.com said “we have a multi-lingual webpage for every airline in the world and we receive hundreds of search strings every day asking for links to in-flight duty free catalogues. The consumer wants to buy and he wants to buy through technology, but he is having difficulty finding his way to the store. This is why he asks us. With the Securidox initiative, he can now print, scan and buy through a simple link affiliation mechanism.”

Mark Scott added, “The hidden benefit of these codes is that (not only) can they be targeted to a specific offer, but also detailed analytics can be collected from each user. Longer term, the facility could be linked to a passenger’s Loyalty account. But the real benefit is that the passenger starts thinking and searching how to ‘buy-on-board’, before he arrives at the airport.”

The current Airline share of the world duty free market is only 7%, so the parties to this test believe that an initiative which will take the passenger direct to the airline shop before he flies, can help to increase sales.

Onboard sales, check before you fly… scan, board, buy and fly!

About Michael Smith

Based in Glasgow, Scotland, I'm also the Managing Partner of Airline Information. Our delegates have made our conferences the best in their respective marketplaces. From Loyalty to Airline Merchandising to Payments! Prior to working for SeaMountain and Airline Information for the last 8 years I worked at British Airways and Great Universal Stores in a variety of Marketing positions.
This entry was posted in Ancillary Revenue and tagged , , , , . Bookmark the permalink.

Comments are closed.