Monthly Archives: July 2011

British Airways and Iberia Results

Operating profit International Airline Group (IAG) the parent company of the merged British Airways and Iberia has just reported its 6 months results to the end of June 2011.  At one level the results look good.  They report an operating … Continue reading

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Payment Innovation – Cleartrip from India

Increasing online sales Payments made not sound the most interesting of subjects and often it is the forgotten customer touchpoint.  A huge amount of effort goes into making a website look and feel great and then when it comes to … Continue reading

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EasyJet’s ancillary revenue up 37%

EasyJet earning £11.65 per seat in ancillary revenue EasyJet seems to be fighting on at least two fronts – one against its major shareholder and the other against its major competitor Ryanair.  With both releasing their figures lately there are … Continue reading

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115 million euro extra ancillary revenue income for Ryanair?

Charging for extra leg room seats In yesterday’s post about Ryanair’s first quarter results we commented about the 10 euro charge for the 21 extra leg room seats that the company is trying out on a number of routes.  If … Continue reading

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Marketing investment paying off for JetBlue?

JetBlue spends $13m more on marketing Ryanair has been the subject of the last few posts so a quick trip across the Atlantic is long overdue.  JetBlue is an interesting company.  One that believes in creating a brand built around … Continue reading

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Ryanair’s Ancillary Revenue

Ancillary Revenue Sales up 22% Ryanair has just released its first quarter figures and has reported an increased in ancillary revenue sales of 22%.  This takes its income from this source to 248 million euro and, in this quarter, ancillary … Continue reading

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Ryanair Frequent Flyer Program?

Flight tracker Ryanair has just announced that they are launching their latest passenger innovation called “Flight Tracker”.  They claim this allows passengers to easily retrieve future and historic bookings.  At first pass this doesn’t look like much of an innovation.  … Continue reading

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EasyJet – going for growth?

The battle to grow Michael Porter, Professor of Business Strategy at Harvard Business School says that the essence of strategy is “deciding what not to do.”  It would appear that this is at the heart of the battle between the … Continue reading

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Avoiding baggage charges

The flying jacket The Co-operative Travel Agency recently issued the results of a customer survey that found that more and more people are only travelling on budget airlines with hand luggage.  Nor surprising given the cost of checking in a … Continue reading

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Facebook credits – 200 million people have used them!

Are Facebook credits the new payment method? According to Business Insider (who cite industry gossip so this might not be entirely reliable) Facebook credits have been used by some 200 million people.  Which, if it is true is a pretty … Continue reading

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